On an invoice, you can find your account number to the left and below the word ‘invoice’. On your monthly statement, you can find your account number just below the words ‘customer number’.
A tank rental charge serves several purposes. For one, it identifies that the tank or cylinder is the property of Waterloo County Propane. The tank rental charge also helps to offset regular code compliance inspections which are required by law to be performed at regular intervals.
If you need to schedule a propane delivery, you can email Tracy@waterloocountypropane.com or you can call our office at 519-622-3720.
If you are on Degree Day, or automatic delivery schedule, Waterloo County Propane keeps track of the daily temperatures and your consumption, then automatically dispatches one of our delivery trucks to top up the storage tank so you never run out of propane.
If you have selected to be on a Will Call schedule, you must monitor the propane level in your tank and call Waterloo County Propane when your tank is at the 20% level. Please allow 5 to 7 business days for delivery after you have notified Waterloo County Propane. This option requires homeowners to carefully keep track of their propane consumption to prevent running out of propane.
Should you select to be a Will Call customer, and you inadvertently allow your tank to run out of propane, we do have an after hours emergency service. This emergency service does come with an extra cost.
Waterloo County Propane prefers customers to be on an Automatic Fill basis, because it is hassle free.
Propane is pumped into your tank as a liquid, but used in your home in its vapour form. The propane code only allows for tanks and cylinders to be legally filled to the 80% level. This leaves the top 20% of your tank for propane vapour, which allows for some expansion or contraction of the liquid under changing atmospheric temperature conditions.
Waterloo County Propane is a local, family-owned business specializing in propane gas. We take pride in our status as a local company which is small enough to know each customer by name, and yet large enough to handle any size account and able to compete with any of the main propane gas companies. For more than 40 years, we have been providing impeccable propane service to customers throughout Southwestern Ontario.
I have been meaning to contact you to say how impressed I was with the prompt service installing my hot water tank. Two days after I called I received my new tank. I was able to set a specific time and day, thank you. The installers were on time, courteous and professional. They took care in keeping the house free of snow and dirt. All in all thank you for the fabulous service and I do not hesitate to recommend your company whenever the opportunity arises.
Thank you so very much and have a wonderful day.
Deborah Beatty
Technical Standards & Safety Authority
The Technical Standards and Safety Authority administers and enforces technical standards in the province of Ontario in Canada.
The Canadian Propane Association
With over 400 members, the Canadian Propane Association (CPA) is the national voice of the Canadian propane industry, a multi-billion dollar industry that impacts the livelihood of tens of thousands of Canadians.
Dear Valued Customers,
Core Fuels and Red Cap Propane are pleased to welcome Waterloo County Propane to our growing business!
For more than 45 years, the Core family has served our Ontario neighbours by providing quality fuels and exceptional service to our residential, commercial/industrial, and agricultural fuel and gas customers.
From propane and heating oil delivery and services for your home to a full range of commercial fuels and lubricants for your farm or commercial site, we have everything you need to keep your family warm and comfortable and your business up and running smoothly.
You can also make payments online on the Core Fuels website here. Included at that link are instructions on how to go about making a payment.