Customer Support

Waterloo County Propane is a family owned and operated business. We treat each customer as a member of our family, with exceptional service and a personal touch.

We strive to provide you with prompt, courteous, on-time delivery and service. We are proud to say we have 100% customer satisfaction because we care about you, the customer.

Customer Enquiries

For all customer enquiries, deliveries, billing, sales, questions and emergencies, call 1 (519) 622-3720 (24 hours a day, 7 days a week).

You can also email us at the addresses below or reach us using our contact us form.

General Inquiries:
Customer Service (Billing & Account Inquiries):
Propane Service:
Propane Delivery:
Propane Sales:

Frequently Asked Questions

Please also take advantage of our frequently asked questions section organized into the following categories: